Welcome to our FAQ page - Below are links and answers to the different information we get asked about a lot.

Payments
Payments can be made by credit card on file. Go to your account and look under invoices.  We accept eTransfers to [email protected].  Remember to put invoice number that is being paid. 

You can pay in person by Debit & Cash only.  We do  not accept in person payments with Credit Cards.  You must use your account to make a credit card payment, prior to picking up.

We do not recommend eTransfers in person as it can take some time for it to arrive. 

Payments are due by Tuesday 3pm following the auction.   After this it will be charged to card on file.

Can I Cancel A Bid?
We do not cancel bids.  Someone has been notified that they have been outbid by your bid already.  Please do not ask, it will not be done.

Can An Item Be Purchased Direct That Is In The Auction
No.  

Proxy Bidding - Placing a Maximum Bid
Our platform uses proxy (automatic) method of bidding.  You can place a maximum bid for an item and the system will bid for you up to your maximum bid. plus a defined increment."

Examples of how proxy bidding works:

• You put in the maximum amount you would bid up to.
• If a lot does not have any bids and you enter $30 as your maximum then your bid would be $1.00.  If no one else bids then you will win the lot for $1.00.
• If someone else bids $13.00, the system will bid for you automatically and increase your bid amount to $14.00.
• If someone bids $31.00 or higher, this means you are outbid.  The system will not bid higher than your maximum bid of $30.00
• When outbid the system will send you an email to notify you.
• You can increase your maximum bid at anytime before the lot ends.
• If someone bids the same amount, the first bidder for that amount will be the winner of the lot.

Pick up of Auction Winnings- $20 per week for storage if not picked up as per policy.
Auction winnings MUST be picked up Saturday/Sunday/Monday or Tuesday (10am - 3pm) immediately following the auction they were won in.
At our discrection items left for extended periods are considered Forfeit and will be relisted.  There is no refund for forfeit items.
It is very important that you only bid when you know that you are able to pick up in the alloted time to avoid disappointment.

READ  our PICK UP POLICY - Click Here

BUY IT NOW Purchases - Pick Up
All purchases are final. 
All Buy It Now items must be picked up within 10 days of purchase date.  After 10 days they are considered forfeit.
Pick up days are Saturday to Tuesday 10am - 3pm as per Pick Up Policy

I Want to Sell On Your Auction Platform?
For more information and pricing - Click here for more information to Sell your Items

I Won in the Auction!  Now What ?
At the end of the auction invoices will be created and sent out.  If you do not receive your invoice pleases check your junk mail.
Invoices cannot be generated or paid until after the auction ends. - Click here for more information about this topic.

How do you secure my Credit Card info? - Click here for information on what happens to your credit card info on our site